Refund policy

Refund & Return Policy – 365-Day Wellness Promise

At Fernes Inc., we stand by the quality of our products, which is why we offer a 365-Day Wellness Promise from the date of delivery.

If you’re not satisfied with your purchase, you may request a return within 365 days of delivery. Eligible products returned to our warehouse and approved through inspection may qualify for a refund according to the guidelines below.

Free Returns

We offer free returns within 365 days.

Once your return is approved, Fernes Inc. will provide a prepaid return shipping label so you can send your product back at no cost.

How to Request a Return

Contact our Customer Experience Support Center at hello@fernes.com
A Customer Experience Specialist will review your request and provide a Return Authorization and prepaid return shipping label.
Package the product in its original packaging and include the original packing slip (sent via email).
- If the packing slip is unavailable, include a note with your full name, address, and order number.
Use the prepaid return label provided by Fernes Inc. to ship the return to the designated warehouse.

Return Eligibility

Sealed, unopened products

Eligible for a full refund.

Opened or used products

One opened unit per product type or flavor qualifies for a full refund.
If multiple opened units of the same product or flavor are returned, only one unit will be eligible for a refund.

Return Authorization

All returns require Return Authorization from our support team.

Items returned without authorization, including refused deliveries, may not be eligible for refund as we cannot guarantee proper tracking back to our warehouse.